Quality and Safety


It is the responsibility of Franklin Foundation Hospital to provide quality healthcare services which meet the needs and exceed the expectations of our patients and other customers in an environment of dignity and respect. If we have not met your healthcare needs, we encourage you to speak with a member of your healthcare team. The procedure for submission of a written or verbal grievance to the hospital is as follows:

State concern to staff present; or,
Submit written or verbal statement to the Nursing Supervisor or the Administrator on call.
Receive follow-up from Nursing Supervisor or the Administrator on call within 72 hours.

You can also request a review by a Peer Review Organization (PRO) for a concern regarding quality of care or premature discharge:

The phone number and address of the PRO for your area is:

e'QHealth Solutions
8591 United Plaza Blvd., Suite 270
Baton Rouge, LA 70809
1-800-433-4958 or 1-255-926-6353

A written or verbal grievance can also be submitted to the following:

Department of Health and Hospitals
Hospital Program Manager
500 Laurel St. Suite 100
Baton Rouge, LA 70821-3767
Phone: 225-342-6429

Or

Joint Commission
e-mail: complaint@jcaho.org
fax: 630-792-5636
mail: Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181